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Search our technical knowledge hub, explore FAQs, or submit a support request directly to our engineering team at support@mathspeed.info.

KNOWLEDGE HUBS

Support Categories

Browse dedicated help guides by topic area.

1. Drill Setup & 3 Practice Users DRILLS

Learn how procedural arithmetic, missing operands (? × 18 = 72), times tables, 30s drills, and 3 Practice User Profiles operate.

2. Free Daily Refill & Pro Plans BILLING

Understand the 24h 60s workout refill system, Monthly ($1.99 with 3-Day Trial), Annual ($19.99), Lifetime Pro ($29.99), and StoreKit 2 restores.

3. Mistake Coaching & Tips COACHING

Discover how MathTipService breaks down missed equations into mental shortcuts and reflex pacing metrics (<0.35s vs >3.0s).

4. Themes, Siri & Badges CUSTOMIZE

Configure 20 designer themes, launch workouts via Siri Shortcuts, and track Game Center medals across +, −, ×, ÷.

FREQUENTLY ASKED QUESTIONS

Common Support Answers

How do 3 Practice User Profiles work on shared iPads or iPhones?
Math Speed supports up to 3 local practice profiles (Practice 1 to 3 or custom user names). Each profile keeps its own isolated drill statistics, speed curves, accuracy reports, and difficulty configurations. To protect report integrity, the app displays a safety confirmation alert when settings or active users change, reminding you to select the correct user before viewing historical charts.
What subscription plans and pricing options are available?
Math Speed provides: (1) Free Starter with a 2-minute starter allowance and an automatic 60-second free workout refill every 24 hours ($0); (2) Monthly Pass ($1.99/month with an introductory 3-Day Free Trial); (3) Annual Pass ($19.99/year — ~$1.67/month); and (4) Lifetime Pro Pass ($29.99 one-time payment with Apple Family Sharing support for up to 6 members). All plans are 100% ad-free.
How does the 3-Day Free Trial work and how do I cancel it?
The 3-Day Free Trial is an introductory offer available on the Monthly Pass ($1.99/month). You receive unlimited drills, full telemetry, and custom practice modes for 3 days at zero cost. You can cancel anytime at least 24 hours before the trial ends in your Apple ID settings (Settings > [Your Name] > Subscriptions). If cancelled, you retain full Pro access until the 3-day trial period concludes, after which you smoothly revert to the free daily 60-second refill allowance without being billed. For EU/UK consumers, statutory 14-day cancellation rights are handled directly via reportaproblem.apple.com.
Is Math Speed completely usable offline?
Yes! Math Speed is designed with a 100% offline-first architecture. All mental math drills, procedural equation generation algorithms, scoring telemetry, and performance analytics operate entirely on your device without requiring an internet connection or cloud servers.
How does the 60-second daily free practice refill work?
When you download Math Speed, you start with 2 minutes of free practice. When exhausted, the FreeTrialManager automatically gives you a fresh 60-second free workout every 24 hours. A countdown timer displays on the home screen so you know exactly when your next daily practice session is ready!
What are Smart Mistake Tips and how do they coach me?
When you miss an equation during a drill, the built-in MathTipService analyzes your response. It provides: (1) Step-by-step arithmetic shortcuts (such as Left-to-Right addition, Near-10 compensation, or multiplying by 9/5/11); (2) Reflex timing feedback highlighting whether you rushed into a mistap (<0.35s) or hesitated (>3.0s); and (3) An immediate re-test button to cement the shortcut.
How do I use Siri Shortcuts and iOS Spotlight to launch drills?
Math Speed integrates with Apple App Intents. You can say "Hey Siri, Start Math Speed Drill", "Practice Times Tables", or "Start Daily Math Practice" to launch right into a session. You can also search "Math Speed", "Multiplication", or "Arithmetic" directly in iOS Spotlight Search to trigger quick workouts.
How do I customize the 20 color themes and dark mode?
Open Settings > Themes & Appearance in the app. You can choose from 20 curated designer palettes across Playful, Minimalist, Cyberpunk, and Warm tones. Each theme includes custom color tokens for Light Mode and battery-saving pure black OLED Dark Mode.
How do Apple Game Center leaderboards and medals work?
Math Speed includes full Apple Game Center integration with multi-operation achievements. Earn medals for Addition, Subtraction, Multiplication, and Division mastery across 4 difficulty tiers (Easy, Medium, Hard, Insane), and compete on the global High Score and Max Streak Leaderboards.
How does Apple Watch synchronization work?
Math Speed features a native standalone watchOS application engineered specifically for Apple Watch displays. When paired to your iPhone, completed drill sessions, streak milestones, and personal records sync seamlessly in the background via Apple WatchConnectivity and private iCloud storage.
Are practice questions copyrighted or pre-made?
No. Under App Store Review Guideline 5.2.1 compliance standards, 100% of arithmetic questions and distractor choices are procedurally generated on your device in real time. The app contains zero copyrighted text, third-party question banks, or external media dependencies.
How does millisecond reaction time telemetry work?
Using Apple's high-precision SwiftData engine, Math Speed measures your solution latency down to thousandths of a second (0.001s) from the exact moment an equation renders to when you select an answer. Your average solution speed is plotted on interactive trend curves to visually track your cognitive acceleration.
How do I restore my past purchases or Lifetime Pro access?
You can restore your past purchases anytime directly inside the app. Open Settings > Account > Restore Purchases. Apple StoreKit 2 will verify your Apple ID account entitlements and instantly unlock Lifetime Pro features across all your iOS, iPadOS, and watchOS devices.
How do I troubleshoot missing sound or CoreHaptics vibration?
If tactile wrist/phone vibrations or audio cues are missing, please check: (1) Ensure Haptic Feedback is toggled ON in App Settings > Preferences; (2) Verify your iPhone or iPad hardware Ring/Silent switch is not in Silent mode; (3) On Apple Watch, verify that Haptics are enabled in watchOS Settings > Sounds & Haptics.
How can I export my practice history or backup data?
You maintain total sovereignty over your practice data. Open Settings > Data Management in the app to export a full CSV or JSON spreadsheet backup of your drill logs, reaction timestamps, and mistake histories. You can also tap Clear Practice History to permanently wipe local logs.
Does Math Speed track or share my personal data?
No. We enforce a strict zero-tracking, zero-ad privacy policy. We do not sell, track, or transmit your drill results to third-party ad networks or data brokers.
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